Last Updated: March 2025

At Ducks Solutions LLC (and our affiliates), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information, especially when it comes to communicating with you via SMS text messages.

This policy applies to all our websites (including all sub-domains of duckssolutions.com), services, and communication methods.

1. Information We Collect
We collect the following types of personal information:

Contact Information: Name, email, phone number, postal address, and social media usernames.

Identity Verification: Identification documents (e.g., driver’s license or passport) where required by law.

Payment Data: Credit/debit card info (processed securely by Stripe or FreshBooks).

Usage Data: IP address, device details, location data, browser type, and interaction logs.

Transaction Data: Purchase history and subscriptions.

Communication Data: Messages via email, web forms, phone calls, webchat, or social media.

2. How We Use Your Information

We use your information to:

Register and manage your account.

Deliver services and digital products.

Process payments and transactions.

Send service-related notifications (e.g., appointment reminders, updates).

Communicate with you for customer support.

Send promotions and marketing content, with your consent.

Deliver SMS (text message) notifications, reminders, and offers.

Comply with legal and regulatory obligations.

 

3. SMS/Text Messaging Policy (A2P Compliance)

By submitting your mobile number on our website, booking forms, or during communication, you expressly consent to receive SMS/text messages from Ducks Solutions. These may include:

Account notifications (e.g., password changes, service updates)

Appointment reminders and scheduling confirmations

Promotional offers and service announcements

Message Frequency: May vary depending on your interaction with our services.

Opt-Out: You may opt out at any time by replying “STOP” to any SMS. You’ll receive a confirmation message and will no longer receive texts from us.

Help: Reply “HELP” to get more information or contact us directly at contact@duckssolutions.com.

Carrier Fees: Standard message and data rates may apply.

Third-Party Platforms: We use platforms such as Go High Level and Lead Connector to securely deliver SMS. These providers do not use your data for their own marketing.

4. Your Consent and Opt-In Process

When submitting your information on our website or through service forms, you may see a checkbox like:

[✓] I agree to receive SMS notifications and promotional messages from Ducks Solutions. Message frequency varies. Reply STOP to unsubscribe. Msg & data rates may apply.

By checking this box or otherwise providing your phone number, you give express written consent to receive these communications.

5. Sharing Your Data

We only share your data when necessary, such as with:

SMS delivery providers (e.g., Go High Level)

Payment processors (e.g., Stripe, FreshBooks)

Hosting, analytics, and IT security partners

Legal/regulatory authorities, if required

We never sell or share your personal data with third parties for their own marketing purposes.

6. Data Security

Your data is protected with HTTPS encryption and secure storage protocols. We work with vendors that implement strong data protection safeguards, especially when processing data outside the U.S.

7. Data Retention

We retain your data only as long as needed to:

Provide services

Fulfill legal obligations

Support dispute resolution and reporting requirements

8. Your Rights

You have the right to:

Access and correct your personal data

Withdraw consent for marketing or SMS messaging

Request data deletion (subject to legal requirements)

File a complaint with the appropriate authority

9. Cookies & Tracking

We use cookies to personalize your experience and deliver relevant ads. You can manage cookies through your browser settings.

10. CCPA Compliance (California Residents)

If you’re a California resident, you may:

Request to know what personal information we collect

Request deletion of your data

Opt out of the sale of your personal data (note: we do not sell personal data)

To exercise your rights under CCPA, contact us at contact@duckssolutions.com.

11. Contact Us

If you have any questions about this policy or wish to exercise your rights, please reach out:

Data Protection Officer
Ducks Solutions LLC
Phone: (650) 441-5010
Email: contact@duckssolutions.com