
+1
I would give this company six stars out of five, if they were available. Let me begin with my journey to this amazing company. 1. I had to make several calls to various companies to just get a quote. Seven to be précised. Only two responded. DSLLC was different from the get-go. How so? Well, a very friendly, well-spoken and very knowledgeable customer representative picked up my call immediately. 2. Since I am new to this service, I have asked many questions. The customer representative walked me through the process in detail - from beginning to end - This was great for a newbie like me. He also explained about the products that were going to be used, (non-toxic, environmentally friendly, safe for pets and children). This was critical as I have some allergies to harsh products. Who doesn't these days? 3. They scheduled my appointment based on my availability, not theirs. This is a plus! Many service companies have a waiting list as the idea is to get many customers as possible, whereas DSLLC is to provide an excellent customer experience and then get referrals based on how happy a customer is. 4. They sent me a picture of the representative who would show up to do the work, along with his information. A plus for me, since there are so many scammers these days. 5. William and Jesus showed up just in time. They were very friendly, very professional and did the work above and beyond my expectations. My sofa bed has dirt and some stains accumulated during the last couple of years, and as you can see in the pictures, the difference was crystal clear! My sofa looks just when I purchased it, and smells quite clean. In short, it is spotless! William and Jesus made sure to clean up and dry any water spills. They also protected my rug during the upholstery clean up. 6. Ruan, the owner, showed up to make sure that I was a happy customer. This was super nice because it made me and my husband field that he really cares for his customers. He made us feel like family, and not just customers who others do "just business". To our surprise, DSLLC provides, besides upholstery cleaning, other cleaning services that I will try in the future such as carpets, rugs, mattresses, windows, roof, gutter, tile, hardwood floors, solar panels and pressure washing. Wow! 7. I had mentioned that only two companies responded to my request. DSLLC and another. The first company was overpriced. DSLLC gave me a fair price for a superior service and an amazing customer service experience. Because of this, I asked Ruan, the owner, to hand me extra business cards to share among my friends and family. So, they too, get the "family experience" I received. With this said, I am very pleased with their work, their wonderful employees and I HIGHLY RECOMMEND DUCKS SOLUTIONS for your home needs.